Digital Design Studios
DDS Virtual Support Desk: Week beginning 29th November
Opening Times:
Tues- Fri: 09:30-12:30 and 1:30-4:30 (closed 12:30-1:30 for lunch)
Due to workshop commitments the Virtual Support Desk will be closed on Monday 22nd November. Please email any queries to [email protected] and we will get back to you as soon as we can.
Tues- Fri: 09:30-12:30 and 1:30-4:30 (closed 12:30-1:30 for lunch)
Due to workshop commitments the Virtual Support Desk will be closed on Monday 22nd November. Please email any queries to [email protected] and we will get back to you as soon as we can.
If you have any technical questions for the DDS team, contact the Virtual Support desk. It operates through Teams, either on your Chrome browser or through the Microsoft Teams app
Update on the Digital Design Studios
With the reopening of the campus for a new year, here's how the Digital Design Studios are going to operate for 2021/2.
Workshops
Workshops will run online in the Blackboard Collaborate Virtual teaching rooms that that we have set up. There will be onsite workshops for those areas that require specific equipment or have physical outcomes attached. If you’re not sure what rooms, virtual or physical, are attached to your workshops, you can either check your Blackboard information, your tutor or get in touch with us.
Limited Print Prepress Support
Due to workshop commitments we do not currently have a regular day of the week for prepress support. However, whoever is on the support desk will always endeavour to help or arrange for someone to help as soon as possible.
Important – you must ensure that your separations are ready on the day of printing, so please make time to see Pete ahead of your allotted printing appointment if you have any queries. Please book your time through the Student Project Co-ordinators ([email protected]).
As support is currently limited it is vital you allow as much time, at least a week, between outputting your separations and the date you have booked to print, otherwise we may not be able to help you in time.
Important – you must ensure that your separations are ready on the day of printing, so please make time to see Pete ahead of your allotted printing appointment if you have any queries. Please book your time through the Student Project Co-ordinators ([email protected]).
As support is currently limited it is vital you allow as much time, at least a week, between outputting your separations and the date you have booked to print, otherwise we may not be able to help you in time.
Physical OpeningThe DDS Studios at Bower Ashton and the Arnolfini will be open throughout the week during standard building opening hours, but all doors are permanently on swipe access, so please make sure that you have your ID card with you at all times. All DDS rooms continue to contain the appropriate Covid cleaning materials. Please continue to clean your desk, keyboard and mouse with the wipes provided before and after your session at the computer.
For everyone's safety it is recommended that masks continue to be worn in the DDS Computer studios. Thank you. If cleaning materials are running short, please let us know so that we can order replacements. |
Virtual SupportWe will still be operating the Virtual Support Desk (https://go.uwe.ac.uk/ddsVirtualSupport). We aim to have someone on the desk five days a week, although due to workshop commitments this isn’t always possible. The Virtual Support Desk covers the quick queries you may encounter while you’re working, so please refer to the opening times listed above. If the person on the desk can’t help there and then, or we need to get someone else to help you, we can arrange a convenient time to do so. We will always try to do this as soon as we can. You can also email [email protected] with any queries.
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Face to Face SupportWhoever is running the Virtual Support Desk will also be onsite for those queries that require face to face help, such as printer problems. For longer queries and consultations, please continue to book appointments through the SPCs.
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Equipment loansPlease note that we do not have any equipment such as headphones to loan from the DDS office. If you are bringing in your own headphones, please make sure that they are wired headphones, as the computers do not support individual Bluetooth connections.
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Booking Computers in the DDS
Computers must be booked on the 'Connect 2' system before coming in to use one. Please do not come in to the rooms until you have checked that a machine is available and you have booked it for the time you need. You can do this on the day you intend to come in, although booking ahead is advised. Details on how to book, and the link to the Connect 2 booking system can be found at https://digitaldesignstudios.bowerashton.org/dds-access.html.
Opening Times of the Digital Design Studios
Monday to Friday: 9:00am to 8:00pm
Monday to Friday: 9:00am to 8:00pm